Trainer Terms and Conditions

Acceptance and authority

By creating an account, clicking acceptance, purchasing a subscription, or otherwise accessing or using the Services, you agree to these Terms and the Privacy Policy. If you use the Services for a company, studio, or other organization, you represent that you have authority to bind that organization; "you" includes both you and that organization. If you do not agree, do not use the Services.

Eligibility and account

You represent that you are at least 18 years old, can enter into a binding agreement, and will provide accurate, current information. You are responsible for your account, credentials, team members, and all activity in your workspace. Notify us promptly at [email protected] of suspected unauthorized access.

The Services

Knetic provides software that helps trainers organize and deliver coaching-related content, communications, plans, and administrative features. The specific features, limits, and availability may change over time. We may offer beta, preview, or experimental features; those features may be modified or discontinued and are provided without any commitment to continue them.

Knetic is not a gym, trainer, medical provider, insurer, employer, or agent for you or your clients. Nothing in these Terms creates a partnership, franchise, joint venture, fiduciary, employment, or agency relationship between you and Knetic.

Trainer responsibilities

You, not Knetic, provide coaching and make all training, health, and business decisions. You are responsible for your client relationships, the content you provide, your communications, your certifications and legal obligations, and obtaining all permissions needed to use client information in the Services.

You may invite a minor age 13–17 only when you have obtained the parent or guardian permission required by law. You may not invite or knowingly permit any child under 13 to use the Services.

AI-assisted features and health disclaimer

Knetic may offer AI-assisted drafting and revision features. AI output is generated from information supplied to the feature, may be incomplete or inaccurate, and is not medical, rehabilitation, nutritional, or professional advice. You must independently review, edit, and approve every plan before assigning it.

Exercise and training involve inherent risk. Knetic does not diagnose, treat, or prevent disease or injury, and does not guarantee the safety, suitability, or outcome of any plan, exercise, or coaching relationship.

Acceptable use

You will not misuse the Services; access accounts or data without authorization; interfere with security or operation; reverse engineer except where law prohibits restriction; upload unlawful, infringing, deceptive, discriminatory, or harmful content; or use the Services in violation of law or another person’s rights.

Fees, trials, and Stripe

Trainer subscriptions, trials, prices, billing intervals, renewals, and cancellation terms are presented at checkout or in the Services. Where billing is enabled, Stripe or another disclosed payment processor processes payment information under its own terms and privacy policy. Knetic does not store full payment-card numbers.

Subscriptions renew until cancelled in accordance with the applicable checkout or billing-portal terms. Fees are non-refundable except as required by law or expressly stated at purchase. We may change future pricing with reasonable advance notice.

Taxes and payment disputes

Fees do not include taxes, levies, duties, or similar governmental assessments unless expressly stated. You are responsible for applicable taxes other than taxes based on Knetic’s net income. If a payment is declined, reversed, or overdue, we may suspend or restrict access until the account is brought current. You must raise a billing question promptly with enough information for us to investigate.

Content and intellectual property

You retain ownership of content you submit. You grant Knetic a non-exclusive, worldwide, limited license to host, reproduce, process, display, and transmit that content solely to operate, secure, support, and improve the Services. You represent that you have all rights and permissions necessary to provide it.

Knetic and its licensors own the Services, software, designs, trademarks, and other Knetic materials. Subject to these Terms, we grant you a limited, non-transferable, revocable right to use the Services for your internal coaching business purposes.

Confidentiality and client information

Each party may receive non-public information from the other. Each party will use the other’s confidential information only to perform under these Terms and will protect it using reasonable care. Confidential information does not include information that becomes public through no breach, was already known without restriction, is independently developed, or is lawfully received from another source.

You are responsible for determining whether the Services are appropriate for the information you choose to enter. You will not use the Services to store protected health information subject to HIPAA unless and until Knetic has expressly agreed in writing to support that use.

Feedback and third-party services

If you send suggestions, ideas, or feedback, you grant Knetic a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation. You may not use Knetic’s name, marks, or logos except with our prior written permission.

The Services may link to or integrate with third-party services. Their terms and privacy practices govern your use of them. Knetic is not responsible for third-party services, content, availability, or transactions, including payment processing by Stripe.

Service availability and limitation of liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, KNETIC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted, error-free, secure, or available operation.

To the fullest extent permitted by law, Knetic will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, data, goodwill, or business opportunities. Knetic’s total liability arising from the Services will not exceed the amount you paid Knetic in the twelve months before the event giving rise to the claim.

Indemnification, termination, and changes

You will defend and indemnify Knetic against third-party claims arising from your content, your coaching services, your breach of these Terms, or your unlawful use of the Services, to the extent permitted by law.

You may stop using the Services at any time. We may suspend or end access if you materially breach these Terms, create risk for Knetic or others, fail to pay applicable fees, or where required by law. We may update these Terms by posting a revised version with a new effective date. Questions and legal notices may be sent to [email protected].

U.S. service and governing framework

The Services are offered for use in the United States. You are responsible for complying with laws applicable to your business and clients. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Before a lawsuit, the parties will attempt in good faith to resolve the dispute by written notice to [email protected].

Except where applicable law requires otherwise, any action arising from these Terms must be brought in the state or federal courts located in Georgia, and each party consents to that venue and jurisdiction. Nothing in these Terms limits either party’s right to seek temporary or equitable relief for misuse of intellectual property, confidential information, or the Services.

General terms

These Terms, the Privacy Policy, and any purchase terms presented at checkout are the entire agreement between you and Knetic regarding the Services. If one provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Knetic may assign them in connection with a merger, acquisition, reorganization, or sale of assets.

Notices to you may be provided through the Services or to the email associated with your account. Notices to Knetic must be sent to [email protected]. Sections that by their nature should survive termination, including intellectual property, confidentiality, disclaimers, limitations of liability, indemnity, and dispute provisions, survive termination.